Terms and Conditions

 

Information

 

  • All patients are required to provide contact details; including address, telephone and email in order to secure an appointment.

 

  • All patients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.

 

  • All information will be treated as confidential and protected in accordance with Data Protection legislation

 

  • Patient information will not be shared with third parties without written permissions 

 

 

Appointments

 

  • Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that I may make best use of my appointment diary.

 

  • If you do not attend a booked appointment, and fail to advise me in advance, a booking fee may be charged to make another appointment.

 

  • Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.

 

  • Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-3 weeks, no additional treatment or ‘top up’ is provided once the review period of 2-3 weeks has passed.

 

  • New patients are seen for consultation and assessment; except in exceptional circumstances, with prior arrangement, treatment is not provided on the first visit.

 

 

Children

 

I do not treat children or young adults under the age of 18, other than specifically for acne problems and only with parental knowledge and written consent.

 

Please do not bring children to the clinic, if you have no alternative please ring to discuss the issue. 

 

 

Payment

 

  • All consultations are free of charge

 

  • You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.

 

  • Payment is taken, in full at the time of treatment. 

 

  • The clinic accepts cash, or major debit and credit cards.

 

 

Refunds

 

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of; 

 

  • consultation and assessment 

  • provision of information and advice 

  • safe treatment with evidence based products

  • follow up appointments and aftercare advice and support as appropriate

 

Whilst I undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, I cannot guarantee your results but strive to achieve the best possible outcome for you.

 

Feedback

 

Any feedback is very much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website or http://www.saveface.co.uk/rate-clinic/id/15772

 

Complaints

 

If you have a complaint please inform me as soon as possible. An appointment will be made for you to be seen. A copy of my Complaints Policy is available on request.